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Payment Policy

You must enter a valid Visa, Mastercard, American Express, or China Union Pay/Union Pay International credit card or a bank issued Visa or Mastercard debit card on the payment step to secure your booking.

Apex will validate the card number entered and depending on the type of rental may charge your card at this time.

For security purposes, the owner of the credit card entered on the payment step must be present to collect the vehicle and is required to sign the Rental Agreement. If this is not possible, please contact us to discuss options.

Please Note: Full prepayment is required for pick-ups from remote locations, after-hours rentals, and rentals where Covid-19 restrictions are in place. Certain partner channels may also require prepayment. You will be notified on the payment step of the booking process if full prepayment is required.

If full prepayment is not required, payment will be charged before the start of your rental or extension using:

• the credit card or Visa/Mastercard debit card entered on the payment step
• an alternate Visa, Mastercard, American Express, or China Union Pay/Union Pay International credit card
• a bank issued Visa or Mastercard debit card
• an eftpos debit card
• a non-bank issued Visa or Mastercard debit card
• a recognised and accepted mobile payment provider (i.e. WeChat or Alipay)
• or cash

By prior arrangement, prepayment can be made via bank transfer provided the funds are confirmed as cleared by our accounts department before the rental or extension commences.

Rental Security

A Visa, Mastercard, American Express, China Union Pay, Union Pay International credit card or bank issued Mastercard or Visa debit card must be presented to secure all rental agreements.

Car Rental Pick-up and Return Instructions

You will receive vehicle collection and return instructions with your booking confirmation email.

Residency, Minimum Age, & Driver Licence Requirements

The hirer and all additional drivers must be Australia citizens or Permanent Residents of Australia, at least 21 years old and hold a full driver licence. If your driver licence is not in English, you must also carry an accurate English translation or International Driving Permit. All drivers named on the rental agreement must present their full licence (and any required translation or International Driving Permit) when you pick up the vehicle.