Normal Hours Pick Up - Melbourne Airport (Tullamarine)

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TERMINAL 1 - QANTAS DOMESTIC FLIGHTS

  1. After collecting your luggage, please do the following:
    1. Please click on the “Ready to Collect” button on the email we’ve sent you
    2. OR
    3. Phone our office toll free on 1800 273 922 (or +61 3 9338 0183) and advise you are ready for an Apex shuttle pick-up.
  2. From the Baggage Claim area in Terminal 1, exit the terminal using the doors opposite baggage carousel #2 and cross the road at the first pedestrian crossing.
  3. Turn right and you will see a sign for “Hotel & Off Airport Buses”
  4. Follow the walkway around until you are opposite the INTERNATIONAL TERMINAL (Terminal 2). You should see a large sign with “MELBOURNE” in lights inside Terminal 2.
  5. Wait here for the Apex shuttle van.

TERMINAL 2 – INTERNATIONAL FLIGHTS

  1. After collecting your luggage, please do the following:
    1. Please click on the “Ready to Collect” button on the email we’ve sent you
    2. OR
    3. Phone our office toll free on 1800 273 922 (or +61 3 9338 0183) and advise you are ready for an Apex shuttle pick-up.
  2. From the Arrivals Hall in Terminal 2, walk towards Terminal 3 (T3) and exit the terminal using the main doors
  3. Cross the first pedestrian crossing and turn left.
  4. Follow the sign for “Hotel & Off Airport Buses”
  5. Follow the walkway until you are opposite the INTERNATIONAL TERMINAL (T2). You should see a large sign with “MELBOURNE” in lights inside Terminal 2.
  6. Wait here for the Apex shuttle van.

TERMINAL 3 – VIRGIN AUSTRALIA DOMESTIC FLIGHTS

  1. After collecting your luggage, please do the following:
    1. Please click on the “Ready to Collect” button on the email we’ve sent you
    2. OR
    3. Phone our office toll free on 1800 273 922 (or +61 3 9338 0183) and advise you are ready for an Apex shuttle pick-up.
  2. From the baggage claim area in Terminal 3 (T3), exit the terminal via the main doors.
  3. Turn left and proceed to the pedestrian crossing outside the main doors for T2 & T3.
  4. Cross the first pedestrian crossing and turn left.
  5. Follow the signs for “Hotels and Off-Airport Buses”.
  6. Follow the walkway until you are opposite the INTERNATIONAL TERMINAL (T2). You should see a large sign with “MELBOURNE” in lights inside Terminal 2.
  7. Wait here for the Apex shuttle van.

TERMINAL 4 – JETSTAR, TIGER, AND REX DOMESTIC FLIGHTS

  1. After collecting your luggage, please do the following:
    1. Please click on the “Ready to Collect” button on the email we’ve sent you
    2. OR
    3. Phone our office toll free on 1800 273 922 (or +61 3 9338 0183) and advise you are ready for an Apex shuttle pick-up.
  2. From the baggage claim area of Terminal 4 (T4), exit through the main doors and turn left.
  3. Walk past Terminal 3 (T3) and proceed to the pedestrian crossing outside the main doors for T2 & T3.
  4. Cross the first pedestrian crossing and turn left.
  5. Follow the signs for “Hotels and Off-Airport Buses”.
  6. Follow the walkway until you are opposite the INTERNATIONAL TERMINAL (T2). You should see a large sign with “MELBOURNE” in lights inside Terminal 2.
  7. Wait here for the Apex shuttle van.

Video Instructions

Please review the following video showing the walk through Melbourne Airport to the shuttle pick up point.

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