Apex Car Rentals Australia Frequently Asked Questions

Below is a list of frequently asked questions from our customers. You can jump to a particular topic with the following links:

1. Reservations & Rates

Do I need to present a credit card at the time of rental?

You must present a valid and accepted credit card or bank issued Visa or Mastercard debit card.

All rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please ask our Reservations Team for assistance.

Do I need to pay a deposit on my reservation?

No. Apex Australia does not charge a deposit at the time of reservation.

IMPORTANT NOTE: For bookings with a pick-up time that is outside normal operating hours, your credit card will be charged the full amount at time of booking.

Is a credit card required when making a reservation?

Yes, at the time of booking you will need to enter either a valid Visa, Mastercard, American Express China Union Pay, or Union Pay International credit card or a bank issued Visa or Mastercard debit card.

IMPORTANT NOTE: All rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please ask our Reservations Team for assistance.

What happens if I want to cancel my booking?

Apex Australia reserves the right to charge a cancellation fee for the following conditions:

• No cancellation fee applies for cancellations made more than 30 days prior to the scheduled start of the rental.
• A 10% cancellation fee applies for cancellations made between 3 days (72 hours) and 30 days prior to the scheduled start of the rental.
• A 20% cancellation fee applies for cancellations made within 72 hours of the scheduled start of the rental.
• A 50% cancellation fee applies for a "no show" where we do not receive notice of cancellation prior to the scheduled start of the rental.

Can I pay with a debit card?

Yes, you can pay for the rental using a bank issued Visa or Mastercard debit card, an eftpos debit card, or a non-bank issued Visa or Mastercard debit card. However, all rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

How can I view, modify, or cancel an upcoming reservation?

To modify or cancel an upcoming reservation, please contact central reservations for assistance. Phone 1800 2739 2277.

What information will I need to book a vehicle?

You’ll need to know:

• The pick-up location, date, and time
• The return location, date and time
• The type of vehicle you want to hire
• Your personal contact details
• A valid credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card to be used for the rental

IMPORTANT NOTE: If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Can I check car rental rates without making a reservation?

Yes, you simply need to enter the rental locations, dates, and times to view our latest rates.

IMPORTANT NOTE: Rates are subject to change without notice, so we recommend you book early to avoid any unexpected price rise. You can also utilise our ‘Save Quote’ function on the website, which holds the rate for four days.

What do I need to bring with me when I rent a vehicle from Apex Australia?

You need bring your current driver licence (and English translation if applicable) and a valid credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or bank issued Visa or Mastercard debit card.

IMPORTANT NOTE: If your overseas driver licence is not in English, you must carry your original driver licence plus an accurate English translation issued by one of the following:

• A National Accreditation Authority for Translators and Interpreters (NAATI) - www.naati.com.au - or an Australian Institute of Interpreters and Translators (AUSIT) - www.ausit.org - accredited translator
• A diplomatic representative at a high commission, embassy or consulate
• The authority that issued your overseas licence.

Why do rates differ?

Rates may differ depending on the length of rental and vehicle you select.

Does Apex Australia charge airport fees and/or premium location fees?

Airport fees and premium location fees are charged by some rental companies to recoup the cost of having offices at those locations. Apex Australia does not charge airport fees or premium location fees.

Does Apex charge for additional drivers?

No. Apex does not charge for additional drivers. When you pick up the car at the start of the hire you can add drivers to the rental agreement without incurring any additional charges.

IMPORTANT NOTE: Any additional drivers nominated must have a full driver licence and be present when the vehicle is collected.

Does Apex Australia charge booking fees or vehicle registration recovery fees?

No. Apex Australia does not charge booking fees or vehicle registration recovery fees.

If I want to pick up a vehicle at one location and drop it off at another, does it cost more?

No. There is no additional one way fee when you rent one-way with Apex Australia.

Does Apex Australia offer one-way car rentals?

Yes. One-way car hires can be arranged between any of our branch locations, subject to availability. We do not charge relocation fees for one-way rentals.

Does Apex charge extra for drivers aged between 21 and 25?

No. Provided you are 21 years of age or older the same rates apply. Unlike many companies, Apex Australia does not impose a surcharge for drivers 21 to 25 years of age.

Do you charge extra for drivers 60 years of age or more?

No. Apex Australia does not impose a surcharge for senior drivers.

Does Apex Australia charge a card transaction fee on car rentals?

No. Apex Australia does not charge a card transaction fee.

Does Apex Australia offer after-hour car rental pickups and drop-offs?

Yes, subject to prior arrangement and agreement. For after-hours pickups, we require full payment of the rental in advance and at least 24-hours notice prior to pick-up. Apex Australia does not charge an additional administration fee for after-hours arrangements, however airport parking charges may apply. You will be charged in full when completing your booking online for any hire with after-hours pick-up.

Does Apex Australia guarantee that there will be no hidden car rental costs?

Yes. All our car rental rates include GST (Australian Goods & Services Tax), and 24hr roadside assistance. The amount quoted at the time of booking is fully transparent and there are no hidden costs or charges.

Does Apex Australia security hold on rentals?

No. Apex does not accept cash payments as security holds on rentals. If you are unable to supply a valid credit card or bank issued Visa or Mastercard debit card, you will not be able to rent from Apex.

How do toll roads work with Apex Australia?

While driving in Australia you may encounter Toll Roads. All vehicles travelling on these roads are obliged by law to pay fees to the relevant authority. Apex Australia rental vehicles are fitted with an electronic toll tag and when you use a toll road the tag automatically transmits your vehicle details to the toll road operator. If you incur a toll road charge while in an Apex Australia rental vehicle then Apex Australia will supply your details to New South Wales Government Roads and Maritime Services (RMS). This government owned company will charge the applicable toll directly to your credit card. There is an additional administrative fee of $3.30 for each day that a toll charge is incurred. If you do not use a road toll on a particular calendar day then no administration fee is charged for that day. If you incur multiple toll charges on a particular calendar day then only one administration fee is charged.

2. Requirements for Renting

Do I need to present a credit card at the time of rental?

You must present a valid and accepted credit card or bank issued Visa or Mastercard debit card.

All rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please ask our Reservations Team for assistance.

What terms & conditions will apply to my rental?

Please refer to the full Rental Terms & Conditions on our website - https://www.apexrentals.com.au/rental-info/terms-and-conditions

How old do you have to be to rent an Apex Australia vehicle?

The minimum age for renting with Apex Australia is 21 years old. However, the renter must have a full and valid driver licence and credit card, and adhere to the Apex Australia Rental Terms & Conditions.

Can anyone other than myself drive the vehicle?

Yes, you can nominate additional drivers at no extra cost. Any additional drivers nominated must have a full driver licence and be present when the vehicle is collected.

IMPORTANT NOTE: Insurance cover is only valid for drivers named on the contract. Additional drivers will need to present their driver licence and any required translation documents at the time of rental.

Do I need a credit card to rent an Apex Australia vehicle?

You must present a valid and accepted credit card or bank issued Visa or Mastercard debit card.

All rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please ask our Reservations Team for assistance.

Is there an additional charge for more than one driver?

No. There is no additional charge for having extra drivers on the rental contract.

What driver licence requirements are needed to hire an Apex Australia vehicle?

You must have a current and valid full driver licence to rent a car from Apex Australia. If you have an International Driving Permit you must also carry your current and valid driver licence. If your overseas driver licence is not in English, you must also carry an accurate English translation or International Licence issued by one of the following:

• A National Accreditation Authority for Translators and Interpreters (NAATI) - www.naati.com.au - or an Australian Institute of Interpreters and Translators (AUSIT) - www.ausit.org - accredited translator.
• A diplomatic representative at a high commission, embassy or consulate
• The authority that issued your overseas licence

IMPORTANT NOTE: An International Driving Permit (issued in accordance with a United Nations Convention on Road Traffic) is acceptable only as a translation.

Can I use my overseas drivers licence?

Yes. However, if your overseas driver licence is not in English, you must carry an accurate English translation issued by one of the following:

• A National Accreditation Authority for Translators and Interpreters (NAATI) - www.naati.com.au - or an Australian Institute of Interpreters and Translators (AUSIT) - www.ausit.org - accredited translator.
• A diplomatic representative at a high commission, embassy or consulate
• The authority that issued your overseas licence

IMPORTANT NOTE: An International Driving Permit (issued in accordance with a United Nations Convention on Road Traffic) is acceptable only as a translation.

Can I hire a car if I have a provisional licence?

No. You must have a full licence (i.e. no red or green P-plates) to rent a car from Apex Australia.

Are there any specific conditions if I want to rent from my local Apex branch?

Yes, if you want to rent from an Apex location in the city you live in, then we need to complete some additional checks. You will also need to pay a bond to secure the rental. To rent from a local Apex branch you’ll need to provide us with the following:

• Verification of your address – you’ll need to provide a utility bill from your place of residence (e.g. power, water, gas, landline phone or internet) dated within the last 30 days.
  1. The address on the utility bill must match the address noted on your driver licence.
  2. If your driver licence doesn’t have your address printed on it, you must provide two utility bills issued within the last 30 days.

Please Note: Mobile phone bills are not accepted forms of address verification.

We will call your mobile phone to verify the number is valid, so that we know we can contact you. We will also take a pre-authorisation on your credit card, or bank issued Mastercard or Visa debit card, to hold an amount equivalent to the value of the excess liability noted on the rental agreement. If you take our zero excess option, the pre-authorisation amount will be $500. The pre-authorisation will be released upon return of the undamaged vehicle.

For further information, please contact Apex Customer Care on 1800 2739 2277.

3. Rental Locations & Vehicles

Can I reserve a specific make, model, or colour of car?

Unfortunately due to the size of our vehicle fleet and the distances between rental locations it isn't possible to guarantee a specific make or model of car.

Where can't I drive an Apex Australia rental vehicle?

Please refer to the Apex Australia Geographical Restrictions map for full details. Apex Australia vehicles must only be used on a road which is properly formed and constructed as a sealed, metalled or gravel road. Vehicles are not permitted to be taken to:

• Any area outside the defined Apex Australia Geographical Restrictions map
• Bruny Island (Tasmania).
• Fraser Island (Queensland).
• Into or out of Tasmania.
• Anywhere in the Northern Territory or Western Australia
• On beaches or through streams, dams, rivers or flood waters.

Can I take an Apex vehicle onto Kangaroo Island (South Australia)?

Yes, you are permitted to take Apex vehicles across to Kangaroo Island, but if the vehicle has a breakdown all repair costs and/or relocation costs to get the vehicle back to mainland Australia and returned to the nearest Apex rental location will be the renters responsibility.

Where can I find the hours of operation for a specific Apex Australia location?

Refer to our website for details regarding Apex Australia rental locations. Go to: https://www.apexrentals.com.au/rental car locations and select the branch you require.

What if I'm late picking up my Apex Australia rental car?

Please contact central reservations (phone 1800 2739 2277) or the Apex Australia rental location as soon as possible if you are going to be late to pick up your car.

Are there additional charges for returning a car late?

Any unauthorised late return will attract a surcharge of $20 per hour (up to 4 hours) and $80 per day thereafter in addition to the daily rate. Please contact the Apex Australia rental location if you wish to extend your rental.

Can I smoke in an Apex Australia rental vehicle?

No. Smoking is not permitted in an Apex Australia vehicle. If the vehicle is returned smelling of cigarette / cigar smoke you will be liable for the full cost of cleaning.

Can I take an Apex Australia vehicle off-road?

Apex Australia vehicles must only be used on a road which is properly formed and constructed as a sealed, metalled or gravel road. Vehicles are not permitted to be taken to:

• Any area outside the defined Apex Australia Geographical Restrictions map
• Bruny Island (Tasmania).
• Fraser Island (Queensland).
• Into or out of Tasmania.
• Anywhere in the Northern Territory or Western Australia.
• On beaches or through streams, dams, rivers or flood waters.

Can I pick up my car at one location and return it at another?

Yes, we allow one-way rentals between locations. However, if the vehicle is returned to a different location than that specified on the rental contract without the owner’s prior consent an additional fee of up to $2000 may be charged at the owner’s sole discretion.

What happens if I return my car rental early?

If you return you vehicle earlier than expected then no refund applies.

What should I do if the car has a breakdown?

All Apex Australia vehicles are covered by 24 hour Roadside Assistance for mechanical related breakdowns. In the event that you need roadside assistance, please call the numbers listed below regardless of where in Australia you are located:

New South Wales Registered Cars
NRMA Freephone Number: 1300 369 349
NRMA Member Number: 2066238B

Victoria Registered Cars
RACV Freephone Number: 1800 686 464
RACV Member Number: 6364309

Queensland Registered Cars
RACQ Freephone Number: 1800 648 058
RACQ Member Number: 93352213

Please give them your car registration plate number and provide and directions to help them locate you. If the above roadside assistance service providers are unable to assist you, please contact us on 1800 2739 2277.

Mechanical breakdowns covered by the standard Roadside Assistance service include the following:

• Engine faults
• Electrical faults
• Cooling system
• Vehicle recovery

IMPORTANT NOTE: For non-mechanical (driver error) call outs, all applicable fees and replacement parts charged to Apex by the roadside assistance service provider are the responsibility of the renter. Apex will charge any fees & costs related to non-mechanical roadside call outs to the renter. We recommend you take our Roadside Assistance Cover to avoid unexpected charges.

Non-mechanical breakdowns include, but are not limited to the following:

• Running out of fuel
• Refilling the vehicle with the incorrect fuel (i.e. putting diesel in instead of petrol)
• Damage to wheels and/or tyres
• Losing the keys or locking them inside the vehicle
• Having a flat battery due to the ignition or lights being left on
• A breakdown as a result of damage caused in an accident, including salvage

Apex recommends you take out additional Roadside Assistance Cover which covers running out fuel, lost keys or keys locked in the car, flat battery due to lights left on, and wheel changing.

What do I do if I have an accident?

In the unfortunate event of an accident, please do the following:

1. Notify us as soon as practical using one of the following free phone numbers:
   • a. New South Wales 1800 153 621
   • b. Victoria 1800 449 839>
   • c. Queensland 1800 558 912
2. Notify the police if the accident involves injury.
3. If possible, prepare a written statement of the facts signed by all parties. If agreement cannot be reached, obtain a copy of the police report.
4. Do not make any admission of liability, as this may prejudice your insurance coverage.
5. Record full details of all parties and vehicles involved in the accident (drivers name, address, telephone number, mobile phone number, email address, vehicle registration number, vehicle make/model/year, insurance company, and apparent damage).

You will need to allow at least 30 minutes to complete a full accident report form when you return the vehicle.

IMPORTANT NOTE: Unless you have purchased Collision Damage Waiver (CDW) cover, you will be required to pay all vehicle damage up to a maximum of the insurance excess. If you have a camera, please take photographs of all damaged vehicles and the accident site to verify the damage and circumstances to assist us with our claim.

Can I pick-up or return a rental car outside normal business hours?

Yes. Apex Australia can arrange for after-hours pick-up and return when your rental is outside our normal hours of operation. Instructions for after-hours pick-up and/or returns will be emailed to you along with the booking confirmation. This information is also available on the individual location pages on our website.

How do I get from the airport terminal to the Apex Australia rental location?

Apex Australia offers a free airport transfer service to our rental locations. Details of the collection point for airport transfers are included in the email confirmation.

4. Payment Options

Do I need to present a credit card at the time of rental?

No, we also accept bank issued Visa or Mastercard debit cards.

All rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please ask our Reservations Team for assistance.

What Credit Cards does Apex Australia accept?

Apex accepts Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit cards and bank issued Visa or Mastercard debit cards.

Can I pay for my rental using cash?

Yes, you can pay for your car hire using cash at the start of the rental. However, all rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

IMPORTANT NOTE: Payment by cash only applies to rentals commencing during normal office hours.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Does Apex Australia charge a card transaction fee on rentals?

No. Apex Australia does not charge a credit card transaction fee.

What refuelling options do I have?

You can either return the rental vehicle with a full tank of petrol, or you can pre-pay for fuel at the rental location prior to starting your hire. If you select our pre-pay option you can return the car without needing to fill it up first. Many customers find this a convenient service, as it saves time and takes the hassle out of returning the car with a full tank of petrol.

Can I pay with a debit card?

Yes, you can pay for the rental using a bank issued Visa or Mastercard debit card, an eftpos debit card, or a non-bank issued Visa or Mastercard debit card. However, all rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Do you accept cash as a security hold on rentals?

No. Apex does not accept cash payments as security holds on rentals. If you are unable to supply a valid credit card or bank issued Visa or Mastercard debit card, you will not be able to rent from Apex.

Can you guarantee that there will be no hidden car rental costs?

Yes. All our car rental rates include GST (Australian Goods & Services Tax), unlimited kilometres, and standard insurance with a low excess/deductible of $2,750. All optional extras such as Child Safety Seats, Roadside Assistance Cover, GPS and Wifi units can be hired and the rates are clearly displayed during the booking process.

What happens if I get a speeding ticket or parking ticket?

Infringement Notices: In the event that Apex Australia receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire:

• Apex Australia will notify and provide the Hirer details of the infringement notice as soon as is practical.
• Apex Australia will provide the necessary information to the relevant authority for such notices to be directed to the Hirer.
• An administration fee of A$40 will be charged to the Hirer for transfer of liability for the notice to the Hirer.

When will I be charged for my rental?

For rentals commencing during normal office hours you will be charged at the start of the rental. You will need to present a valid and accepted credit card or bank issued Visa or Mastercard when collecting the vehicle.

For rentals commencing after normal office hours (After Hours Rental) you will be charged at the time of booking. Any additional costs or post rental charges related to the rental (e.g. unpaid tolls or traffic infringements, refuelling, excess liability etc.) will be charged separately.

5. Insurance

How can I change the Excess Reduction coverage I’ve selected on my reservation?

If you need to change the Excess Reduction coverage you selected on a reservation, please contact central reservations toll free on 1800 2739 2277 and they will be happy to help you select the appropriate insurance option.

What motor vehicle insurance do I receive with Apex Australia?

Apex Australia rental vehicles are covered by standard motor vehicle insurance; however, an excess may be charged for any loss or damage incurred during the hire period. Our standard insurance excess is $2,750 but you can purchase Excess Reduction / Collision Damage Waiver (CDW) coverage, which reduces your excess liability to either $500 or zero depending on the level of cover selected.

If you purchase Full Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

We strongly recommend all renters take out Full Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

In case of an accident, what excess am I liable for?

Our standard insurance excess is $2,750 but you can purchase Excess Reduction / Collision Damage Waiver (CDW) coverage, which reduces your excess liability to either $500 or zero depending on the level of cover selected.

If you purchase Full Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

We strongly recommend all renters take out Full Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

IMPORTANT NOTE: Operating the vehicle outside of the law invalidates any insurance coverage.

How can I reduce the excess?

You can purchase Excess Reduction / Collision Damage Waiver (CDW) coverage, which reduces your excess liability to either $500 or zero depending on the level of cover selected.

If you purchase Full Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

We strongly recommend all renters take out Full Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

What is the cost of Excess Reduction / Collision Damage Waiver (CDW) insurance coverage?

The cost of Excess Reduction / Collision Damage Waiver (CDW) coverage depends on the length of rental and the liability level you accept. Generally, the longer you rent the cheaper it gets.

When you take Excess Reduction / Collision Damage Waiver (CDW) coverage your excess liability reduces to either $500 or zero depending on the level of cover selected.

If you purchase Full Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

We strongly recommend all renters take out Full Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

What should I do if I have an accident in an Apex Australia rental vehicle?

If you have an accident, immediately contact the rental location where you rented the vehicle. The location phone number will be printed on your rental contract. Alternatively, you can contact Apex Australia Central Reservations toll free on 1800 2739 2277 for further assistance.

6. Options & Accessories

Do Apex Australia vehicles have GPS navigation systems?

GPS navigation systems can be booked online or hired at the time of rental from the rental location.

Does Apex Australia rent child safety seats?

Yes, you can book your child safety seats when booking online. If you have forgotten to book a child safety seat, please contact Apex Australia Central Reservations toll free on 1800 2739 2277 and they will amend your booking.

Can I rent a rear facing child safety seat from Apex?

Unfortunately we don't supply rear facing child safety seats. Our child seats are all forward facing and suitable for children weighing 8-18kg (or approx. 6 months to 4 years old).

Can I use a trailer hitch or tow bar with my Apex Australia rental?

No. You cannot tow a trailer using an Apex Australia rental vehicle.

Do I need to check that the child safety seat is fitted properly?

Yes, it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly prior to commencing the rental.

Can I modify or install an Apex child safety seat so it is rear facing?

No, we will not authorise the modification or installation as a rear facing seat. Under no circumstances should customers attempt to reconfigure our forward facing child safety seats.

Can I install my own child safety seat or capsule?

Yes, you may install your own child safety seat or capsule of any type in our vehicles at your own risk. Apex staff will not assist with the installation of non-Apex seats or capsules.

What is Roadside Assistance Cover?

Roadside Assistance Cover provides an additional safety net and covers the call out fee if you; get a flat battery from leaving your lights on, run out of fuel, lock your keys in the vehicle, need a tyre changed, need the spare key sent to you or other similar situations.

7. Apex Rental Terms & Conditions

What are the rental terms and conditions that apply to Apex Australia?

Please refer to our website for a full list of Australia Rental Terms & Conditions

8. Privacy Policy

What method do you use to collect personal information?

We use cookies (small files stored by your browser) to anonymously identify your computer or device so we can deliver a better experience. We do not collect personally identifiable information about you. In other words, we do not collect information such as your name, address, phone number or email address. We do not use or collect your precise geographic location.

How does Apex Australia use the information it collects?

We use cookies (small files stored by your browser) to anonymously identify your computer or device so we can deliver a better experience. We do not collect personally identifiable information about you. In other words, we do not collect information such as your name, address, phone number or email address. We do not use or collect your precise geographic location.

Does Apex Australia disclose personal information to any third-parties?

Apex Australia will not disclose any of your personally identifiable information except when we have your permission.

How does Apex Australia protect my information?

As with all information, we will never disclose, rent, or sell your personal information. We strive to protect your personal information using the latest encryption technology and best practice storage methods. Unfortunately we cannot guarantee or warrant the security of any information you transmit to us via email or customer response forms. Never send us your credit card information via email. Please contact central reservations by phone if you need to update payment information.

Who can I contact about the Apex Australia privacy policy?

If you have any questions or concerns, please contact Apex Australia on 1800 2739 2277.