Below is a collection of useful information related to your rental
Find answers to the most common questions our customers ask about renting a car from Apex Australia. The questions and answers are broken into sections to make it easier to navigate to the topic.
Read frequently asked questions about renting from Apex
Read the latest Apex Australia Rental Terms & Conditions and familiarise yourself with the relevant information before you start your rental.
Read the Apex Australia Rental Terms & Conditions
Our Excess Reduction Cover reduces your liability in case of an accident or damage to an Apex rental vehicle. For peace of mind motoring, we strongly recommend our customers take full excess reduction cover.
Learn more about Excess Reduction Cover.
PhotoProofed™ is technology that captures the existing condition of your rental vehicle on camera and allows you to drive away confident that evidence of pre-existing damage has been captured.
Learn more about PhotoProofed™
Refer to our Fair Wear & Tear Guidelines to understand the distinction between reasonable fair wear and tear and unacceptable damage. Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from your damage cover.
Read our Fair Wear & Tear Guidelines
Apex has a duty of care to our customers and staff and the rigorous safety measures we have in place, will ensure a happy and safe experience for everyone. We cover everything, from picking up & returning your rental car safely, to sanitising the vehicle for the next renter.
Read our full Apex Safety Promise.
When you rent an Apex vehicle, we’ve made travelling on any toll road in Australia easy, thanks to our partner Linkt. We provide a simple process to ensure that toll road payments are made and are easy to track – without you needing to do anything.
Read about Australian Toll Roads.
Apex has partnered with Air New Zealand to help Air New Zealand Airpoints™ customers get more out of every car hire. At Apex, you can earn Airpoints Dollars™ for every booking you make with us in New Zealand and Australia.
Learn more about Air NZ Airpoints & Apex Car Rentals
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